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SiteOne Services delivers warranty and risk management solutions, based on our proven Software as a Service technology, selective outsourcing, and innovative residential programs.
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S1 Technology
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| S1 Technology, software as a service, which automates and enables service and work-order requests, while tracking communication and service escalation to all involved parties. On-line, customized warranty, and maintenance documents are included in the service. Simple, pay as you go service plans available. |
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- Track work requests for each unit/lot.
- Variety of reports by responsible party or by lot/unit.
- Automates repair requests by email or fax.
- Holds subs and employees accountable.
- Centralizes document retention.
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Administrative Solutions
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| Administrative Outsourcing, outsource customer support with personal care and service. This SiteOne process enhances value and delivers customer satisfaction results through administrative support and 24/7 phone support for half the cost of direct employees. |
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- Provides a 24/7 resource for your customers to report problems.
- Friendly, personalized and accurate.
- A call center that you don’t have to staff, train, or maintain.
- Grow with minimal overhead investment.
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Onsite Solutions
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| Send our experienced team of trained professionals to your jobsite. |
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- Perform buyer orientations.
- Quality walks/Inspections.
- Handle customer requests for service.
- HOA maintenance inspections.
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The Vital Home
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| The VITAL HOME™ Program, designed to differentiate builders in order to help sell more homes through the implementation of a series of customer relationship management processes, technology, insurance protection, extended warranties, and brand building. This Program brings dramatic cost reductions and referral increases. |
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- Courtesy move-in service.
- Personal On-Line Home Journal.
- End-of-warranty maintenance visit.
- Extended warranty.
- Long Term Maintenance.
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