Customer Solutions – Let SiteOne Services enhance your value and deliver outstanding experiences with our outsourced personal care customer support.

SiteOne Customer Solutions simplifies service.

The results

• Access to world-class customer services on a variable cost basis
• Service Request Administration and Call Back Service, 24/7
• Reduction in High Fixed Administrative Costs
• Best Practices for Customer Service and Relationship Management Implemented
• Custom Warranty Manual and Maintenance guide creation and production
• Full document management on every project
• Bottom line results without having to build, train, or maintain own staff

SiteOne Services Customer Solutions

Document Management
SiteOne can administer and manage all documents related to your projects.  From project documents, purchase agreements, lot and unit information to work orders and subcontractor agreements, SiteOne can help manage and organize all of the paper and the data. Combined with input into our S1 Technology site and you have one centralized system in place to access available just one mouse click away.

Administration Support
Our friendly trained staff will support your representatives in the field to facilitate our proven process executing customer service requests from your homeowners. Let us become your virtual service team and mange every customer interaction with informative knowledge and personal care.

After Hours Phone support
SiteOne provides an after hours phone service so your homeowners will always be greeted by an informed administrator. A customized offering of responses is available to ensure proper handling of the call. 

Consulting
Our experienced professional team is available to consult, train and share best practices and tools with your team to create a customer experience second to none.

Process Mapping
Great results start with great processes. SiteOne Service Process mapping program makes years of customer service experience available to your organization today. Whether you outsource to us or implement internally our training and process evaluation will lead to excellence with every touch point in your process.