General Contractor Services – Decrease Cycle Time, Increase field staff efficiency, reduce risks, create/manage punch lists, and more with SiteOne as your partner.

SiteOne simplifies service for General Contractors.

Our TOTAL SERVICE solution, SERVICEONE™ was designed to leverage our years of expertise and deliver results. SERVICEONE™ combines technology, service processing, and on-site staff to compliment your team and create value on every project.

We start with S1 Technology – The construction industries leading Web Based, Software as Service (SaaS) solution that automates service and work order requests. S1 tracks, escalates, and notifies all parties involved. This automation increases accountability and centralizes all document retention customized by project, no matter how unique it may be.

Punch List Management
Our Punch List Management feature can manage a large list of to do items, by sending individual punch lists to a large number of subcontractors or service vendors

Escalation
you can customize S1 Technology to match your process rules and schedules to keep vendors accountable and management informed. S1 will escalate requests automatically and a complete set of tools for reporting is included. Time savings is realized through real-time communication and updates, reducing cycle time and administrative & field costs by 70%.

Notification
S1 Technology uses email notifications to communicate to homeowners and your representatives with a goal to avoid unnecessary phone calls. This notification feature can also be used for multiple needs including individual, group, or mass notifications instantly.

Reporting
S1 contains over 16 Interactive Reports and 8 Reports formatted for printing. These reports provide a variety of ways the database can be reviewed, managed, and maximized. Real time access to data allows for better management decisions, increasing efficient and customer satisfaction.

We continue to drive accountability and reduce risk with service processing – By capturing every request for service from punch list to warranty claims SiteOne’s staff can help manage all of those requests. We can provide a virtual staff to reduce your fixed overhead costs and protect against longer term risks associated with warranty and home owner needs.

Right to Repair Law Compliant
The combination of data capturing and storing of all interactions and service transactions, time and date stamping all activities, and signature signoff for future reference all mean that S1 Technology complies with states right to repair laws.

Document Management
SiteOne can administer and manage all documents related to your projects.  From project documents, purchase agreements, lot and unit information to work orders and subcontractor agreements, SiteOne can help manage and organize all of the paper and the data. Combined with input into our S1 Technology site and you have one centralized system in place to access available just one mouse click away.

Administration Support
Our friendly trained staff will support your representatives in the field to facilitate our proven process executing customer service requests from your homeowners. Let us become your virtual service team and mange every customer interaction with informative knowledge and personal care.

After Hours Phone support
SiteOne provides an after hours phone service so your homeowners will always be greeted by an informed administrator. A customized offering of responses is available to ensure proper handling of the call. 

We partner with you to perform on-site services – With years of construction field and direct to home owner experience SiteOne’s staff can augment yours with a full compliment of services:

Annual Common Area Inspections
a professional full inspection service is provided by our staff to the common areas and exclusive use common areas of a project on a quarterly, bi-annual, or annual schedule. These third party, documented inspections ensure that all requirements are being met long term and that an outstanding customer ownership experience goes on beyond the move in period.

Warranty and Repairs
SiteOne can handle all of your punchlist, warranty, or defect repair work. Our staff of professionals are trained and managed to provide a level of service that will exceed expectations and deliver fast and reliable repair results.

Production and Custom Painting
SiteOne has an established reputation for quality, reliability, and customer satisfaction with the home building industry. As a respected contractor servicing greater Northern California we provide competitive pricing matched with exceptional production capabilities. The result is outstanding value and service. From the largest scale master planned communities to individual custom builds we welcome the opportunity to be of service to you.