S1 Technology – Is a Web Based, Software as a Service (SaaS) solution that automates service and work order requests. S1 tracks, escalates, and notifies all parties involved. This automation increases accountability and centralizes all document retention customized by project.

S1 technology simplifies service.

The results

• Time savings and exponential increases in efficiency +70%
• Simplicity of implementation and on-going use
• Decrease in Administrative and Field Costs
• Predictable and budgetable costs structure
• Great customer communication, relationship, satisfaction, and retention
• Immediate ROI

S1 Technology Features:

Ease of Use
With S1 Technology in place there is no software to install, no technical staff needed to maintain. The solution includes all updates, maintenance, and upgrades and is available on-demand 24 hours a day, 7 days a week.

A project can be setup, staff trained, solution “live”, and best practice customer service implemented---all within three days!

Automation
S1 Technology uses email notifications to keep homeowners updated and an escalation feature to keep subcontractors and service vendors accountable.

Access
Easy access to S1 from any web-enabled computer or mobile device makes getting to your solution quick and easy. Individual user log in keeps all data current by user.

Centralized Document Management and Retention
Project documents, Unit documents, Work Order documents and Subcontractor documents are all organized, uploaded and saved in your S1 Technology personal database. Photos, manuals, guides, special notifications, and any other documents are easily imported, archived, and searchable within the S1 system.

entry

view

Project Documents

builder

homeowner

subcontractor

builder

homeowner

subcontractor

Warranty Manual Maintenance Manual HOA Rules & Regulations Site& Home Plans Project Brochure Constructino Photos Manufacturer Manuals & Warranties

Purchase Agreements

Purchase Agreements

Lot Documents

Floor Plan Documents Specific to Lot

Work Order Documents

Digital Photos Homeowner Sign Off

Sub Contracts *

Subcontractor Contracts Contractor Licenses Insurance Documents * On the Road Map

Asset Management
Quickly document components of any project and upload them into S1, including manuals, maintenance schedules, and photographs. With S1 you can manage and schedule proactive maintenance visits as well as track all repair work that may come up.

Punch List Management
Our Punch List Management feature can manage a large list of to do items, by sending individual punch lists to a large number of subcontractors or service vendors simultaneously.

Escalation
You can customize S1 Technology to match your process rules and schedules to keep vendors accountable and management informed. S1 will escalate requests automatically and a complete set of tools for reporting is included. Time savings is realized through real-time communication and updates, reducing cycle time and administrative & field costs by 70%.

Notification
S1 Technology uses email notifications to communicate to homeowners and your representatives, in order to avoid unnecessary phone calls. This notification feature has multiple uses, including individual, group, or mass notifications instantly.

Reporting
S1 contains over 16 Interactive Reports and 8 Reports formatted for printing. These reports provide a variety of ways the database can be reviewed, managed, and maximized. Real time access to data allows for better management decisions, increasing efficiency and customer satisfaction.

Surveys
S1 Technology includes a survey tool to help determine performance and monitor customer satisfaction. Customer surveys are customizable and automatically sent. Track performance with customer feedback and make your service delivery soar.

Right to Repair Law Compliant
The combination of data capturing and storing of all interactions and service transactions, time and date stamping all activities, and signature signoff for future reference all mean that S1 Technology complies with states right to repair laws.

See the full list here:

S1 Technology Benefits:

• Increase in sales
• Decreased Marketing costs
• Reduction in cancellations (Sell Something ONCE)
• Reduce Litigation Risks and potential insurance costs (Short and long term program documentation)
• Increase overhead efficiencies (Paperless, wireless, One-Touch Service Management)
• Improve Customer Satisfaction to 95%+

Increase in Sales
S1 Technology allows for increased communication, faster cycle times, and ultimately an enhanced ownership experience with homeowners. Long term this translates into referrals, references, and recurring buyers.

Decreases in Marketing Costs
Repeat customers, and referable customers are the core for every business. S1 accomplishes these goals with our customer centric model and technology. The difference is dramatic, and could mean a $3,300 reduction in marketing costs per door based on real estate construction industry averages.

Reduction in Cancellations (Sell something once)
The cost of a lost sale can be devastating to a business, and with the current market trends is a reality today. S1 can start to communicate with your customers immediately after signing the contract. Having such an immediate connection creates homeowner confidence and a sense of relationship with the builder, which results in fewer cancellations.

Reduce Litigation Risks and potential insurance costs (Short and long term program documentation)
S1 offers a combination of documentation services, providing long term document which adheres to the state statue. S1 also provides hard copy signature sign off, and reporting make the solution the right choice for protection against litigation risks. At the same time this process adds value to the ownership experience and accountability to the service process.

Improve Overhead Efficiencies
Automated management, escalation, notification, reporting and access save time and dollars for our customers. Efficiency can realize 60% hard dollar savings and make the ROI equation immediate. This process also allows for continuous improvement of business practices through measurable results, culminating in even more efficiencies and savings overtime.

Improved Customer Satisfaction and Enhanced Experiences
For any of us that have been a customer, excellent service starts with excellent communication and continues with proper notifications until resolution. S1 Technology provides the mechanism that enhances the customer's experience which creates "raving fans". Maintaining high customer satisfaction results in increased customer referrals directly reducing the cost per lead for new business.

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