SiteOne Services Announces Mobile-Friendly Interface for Tablets

 

SiteOne Services Announces Mobile-Friendly Interface for Tablets

Capability will streamline home walkthrough processes,
improve productivity in the field and reduce risk

Las Vegas, NV — January 20, 2020 — SiteOne Services, a customer service and work order management platform for builders, today announced the ability to access the full functionality of SiteOne via a mobile device, such as a tablet. Field teams can now perform more efficient walkthroughs and inspections without having to carry binders and paper forms. Every homeowner’s concern and issue and can be easily documented and work requests on the SiteOne platform created instantly while still in the field. This new functionality will be demonstrated at the NAHB International Builders Show this week at the Las Vegas Convention Center in Booth #SU1325, January 21-23.

Faster Walkthroughs = Great Customer Experience
Adding speed and structure to your closeout process while ensuring essential items are reported and taken care of quickly gives homeowners satisfaction in knowing that their new house is ready to move-in. SiteOne mobile functionality allows builders to go through the orientation checklist and have the owner digitally sign off on all home details. If an issue is found, a work order can be created instantly and recorded directly in the platform, and as with all new work orders, the builder, homeowner, and contractor are all notified and will receive status updates as the work is completed.

“SiteOne customers can now conduct a completely paperless service process from orientation to acceptance. The time and expense saved from having to manually input work orders at the end of the day, and send them to an administrator who then assigns them to a sub, add up quickly! We can save your team hours of work and give your homeowners a great customer experience – just another reason why SiteOne is the better choice for customer service and warranty management,” said Mike Giosso, president and founder of SiteOne Services.

Standardizing Processes
SiteOne standardizes and centralizes processes that result in shortened work order cycle times, reduced costs, increased productivity, and less risk.

  • All new home inspections use the same pre-loaded checklists and templates across each project to ensure consistency.
  • Issues can now be documented in the field with notes and photos, then digitally signed by the homeowner to ensure an indisputable record of work requested and agreed on.
  • Builders can be more responsive and competitive by checking the status of open requests and electronically accepting or denying them from anywhere.
  • Specific pre-planned escalations and workflows are instantly triggered by actions completed on the SiteOne platform.

SiteOne helps mitigate risk by documenting every request and process. Once a work order is assigned to a trade, it begins to age. If the trade does not respond within a set time, the SiteOne system will reissue it and send a notification. It will reissue the same request three times before escalating, and every action is documented, including actions taken by builder representatives, homeowners, and trades.

About SiteOne Services
SiteOne is a privately held software as a service (SaaS) company focused on helping home builders and developers deliver superior customer experiences. They provide a better, more effortless way to share critical information with homeowners, facilitate requests, automate processes, and resolve concerns. The SiteOne online portal manages everything from electronic homeowner manuals and warranties, online approvals of work requests, local and global reporting, purchase order and back charge tracking, maintenance notifications, and project communication. By focusing on users and what they need to accomplish, SiteOne helps organizations be more responsive and competitive by guaranteeing reduced costs and increased productivity. Customers include the top 15 builders, multifamily developers, and small to mid-size builders. 

Founded in 1998, SiteOne was created by builders for builders and is headquartered in Danville, California. For more information, visit www.SiteOneServices.com.

Editorial Contact
Danielle Cook
925-367-7593
danielle.cook@siteoneservices.com

SiteOne Services Selects Izenda to Provide Home Builders with Business Intelligence to Help their Organization Thrive

 

SiteOne Services Selects Izenda to Provide Home Builders with Business Intelligence to Help their Organization Thrive

Full system integration between SiteOne and Izenda platforms provide real-time dashboards and reports to identify trends, optimize performance and reduce costs

Las Vegas, NV — January 20, 2020 — SiteOne Services, a customer service and work order management platform for builders, now delivers advanced business intelligence and actionable reports to customers using their platform. SiteOne will be demonstrating the new reporting features of their platform at the NAHB International Builders Show this week at the Las Vegas Convention Center in Booth #SU1325, January 21-23.

Business Intelligence (BI) tools provide access and insight into an organization’s available data through visual dashboards and reports for the purpose of improving decision-making. For Izenda, BI tools should also be easy and intuitive, empowering both simple and power users to derive actionable insights from their data through robust self-service reporting. The integration of Izenda’s application-based intelligence tool allows critical data points gathered by SiteOne to be extracted and analyzed to create real-time dashboards and reports such as aging, total open work requests, total closed work requests, cost per lot, cost per project, cost per market, cost per region, and cost company-wide. Reports can also identify common, costly occurrences that can be corrected in future construction.

Leader in Warranty Management Leverages Leader in Business Intelligence

“The beauty of BI is that with each insight you uncover, a new question is formed – eventually leading to a critical insight into your business that will improve operations, guide strategy, and more. For SiteOne, identifying those next-level insights will be much more accessible with Izenda,” said Jaimi Panini, vice president of product at Izenda. “For example, while reviewing costs per lot, you notice that warranty expenses in some lots are higher than others. Another report shows that the issues are all related to painting. That would then drive you to cross-reference which painter worked on those lots and discover there is an issue with a specific subcontractor you are using.”

According to research by BuildZoom, after falling or remaining flat for three decades, construction costs have increased sharply since the mid-2000s, to a tune of 23.6 percent. The rise was driven by both material and labor costs.

“Every opportunity a builder has to reduce expenses contributes greatly to their overall success,” said Mike Giosso, president and founder of SiteOne Services. “BI helps builders implement effective strategies by intelligently analyzing data that already exists to help make better decisions in the future. Our customer Edenbridge Homes is a great example of data-driven decision making. Most builders reserve one to two percent of their budget to cover future warranty expenses. However, through careful analysis of their weekly reports and methodical time management, Edenbridge Homes’ warranty costs over the last three years have averaged well below one percent, and they now project up to a 35% annual savings.”

SiteOne is a seamlessly easy, 100% paperless platform for builders and developers that provides a better, more effortless way to facilitate requests, automate processes, resolve concerns, and share critical information with homeowners. The company was founded 20 years ago on a disruptive idea: To provide seamlessly easy tools to facilitate and automate the extremely fragmented service process for home builders and developers. Two decades later, they are delivering on that idea. Large, medium and small real estate developers trust SiteOne as their partner in providing a customer experience second to none.

 

About Izenda
Izenda is an application-based intelligence provider that brings critical data insights to end-users across industries. Thanks to Izenda’s embedded BI solutions, businesses can natively integrate analytics into their applications while conserving development resources and reducing time to market. Learn more about Izenda at https://www.izenda.com.

 

About SiteOne Services
SiteOne is a privately held software as a service (SaaS) company focused on helping home builders and developers deliver superior customer experiences. They provide a better, more effortless way to share critical information with homeowners, facilitate requests, automate processes, and resolve concerns. The SiteOne online portal manages everything from electronic homeowner manuals and warranties, online approvals of work requests, local and global reporting, purchase order and back charge tracking, maintenance notifications, and project communication. By focusing on users and what they need to accomplish, SiteOne helps organizations be more responsive and competitive by guaranteeing reduced costs and increased productivity. Customers include the top 15 builders, multifamily developers, and small to mid-size builders. 

Founded in 1998, SiteOne was created by builders for builders and is headquartered in Danville, California. For more information, visit www.SiteOneServices.com.

Editorial Contact
Danielle Cook
925-367-7593
danielle.cook@siteoneservices.com

New SiteOne Services 4.0 Makes Work Order Management & Customer Service Seamless, Easy and Fast

New SiteOne Services 4.0 Makes Work Order Management & Customer Service Seamless, Easy and Fast – Launching this week at Pacific Coast Builders Conference

Improved online portal standardizes, centralizes and automates processes resulting in shorter work order cycles, reduced costs, increased productivity and less risk

San Francisco, Calif. — May 30, 2019 — SiteOne Services, the first online customer service platform for home builders and developers, today announced the immediate availability of SiteOne Services 4.0 at the Pacific Coast Builders Conference in San Francisco. SiteOne 4.0 now includes the ability to manage electronic home manuals and warranties, online approvals of work requests, track purchase orders and back charges, deliver automatic maintenance notifications, and simplify project communication. The online portal will also soon be adding a library of home maintenance videos and a new “Blue Tape It” feature to expedite final punch list requests. SiteOne will be demonstrating their updated platform at the Moscone Center in Booth #1464, May 30-31.

“We help forward-looking builders and developers create modern, intelligent processes that advance the way service gets done,” said Mike Giosso, president and founder of SiteOne Services. “Customers today expect processes to be digital, and it is more important than ever to make sure that your business keeps up with advancements in technology. We have done all the hard work for you by creating a platform that is easy to implement, learn, and use.”

SiteOne partners with builders and developers to improve a homeowner’s experience as they settle into their new home. The SiteOne Platform is delivered as “software as a service” (SaaS) and can be customized and implemented in less than a day.

Key features of the new and improved SiteOne Services 4.0 portal include:

  • Builder Branded Homeowner Portal

The custom branded builder portal is an easy to use online portal for homeowners to review their manual and warranties, receive maintenance notifications and communications from their builder, create work order requests, and receive progress updates. Builders can check the status of open requests and electronically accept or deny them. The portal is also an online library of signed sales agreements, customer service procedures, and builder contact information.

  • 100% Paperless Work Order Management System
    Track purchase orders by lot, trade or issue and identify common, costly occurrences that can be corrected in future construction. Build reports and view graphs to track critical data points like aging, total open work requests, total closed work requests, cost per lot, cost per project, cost per market, cost per region, and cost companywide. Whether you are managing 25 homes or 40,000 homes, builders can access real-time data.
  • Automatic Escalations and Documentation of Processes

We help mitigate risk by documenting all requests and processes. Once a work order is assigned to a trade, the work order begins to age. If the trade does not respond within a set time-period, the SiteOne system will reissue it and send a notification. It will reissue the same work request three times before escalating, and every action on each work order is documented, including actions taken by builder representative, homeowners, and trades. Notifications are sent to the homeowner and builder every step of the way.

  • SiteOne Mobile – iOS and Android Applications for Your Mobile Workforce
    Builder representatives can create work orders, receive sign-offs, and complete orientations all from a mobile device. The mobile interface allows all users to see data in real-time.

“We strive to be “the last mile” for home builders and developers by creating a better, more effortless way for them to share critical information with homeowners, facilitate requests, automate processes and resolve concerns,” added Giosso. “We have been perfecting this platform for over 20 years and are so confident in our solution that we guarantee it will reduce warranty costs per home by 30%.”

SiteOne was founded 20 years ago on a disruptive idea: To provide seamlessly easy tools to facilitate and automate the extremely fragmented service process for home builders and developers. Two decades later, they are delivering on that idea. Large, medium, and small real estate developers trust SiteOne as their partner in providing a customer experience second to none.

 

About SiteOne Services
SiteOne is a privately held software as a service (SaaS) company focused on helping home builders, and developers deliver superior customer experiences. They provide a better, more effortless way to share critical information with homeowners, facilitate requests, automate processes, and resolve concerns. The SiteOne online portal manages everything from electronic homeowner manuals and warranties, online approvals of work requests, local and global reporting, purchase order and back charge tracking, maintenance notifications, and project communication. By focusing on users and what they need to accomplish, SiteOne helps organizations be more responsive and competitive by guaranteeing reduced costs and increased productivity. Customers include the top 15 builders, multifamily developers, and small to mid-size builders.

Founded in 1998, SiteOne was created by builders for builders and is headquartered in Danville, California. For more information, visit www.SiteOneServices.com.

Editorial Contact
Danielle Cook
925-367-7593
danielle.cook@siteoneservices.com

qualitybuilt

The Quality Built® program was founded in 1994 on extensive litigation experience and a long history of conducting inspections for the construction industry. Quality Built, owned and operated by engineers, has over 50 years of collective experience and expertise based on thousands of inspections of homes and commercial buildings as well as analysis of over 2,000 construction litigation cases for insurance companies and others.
p: 800-547-5125
w: qualitybuilt.com

compendia

Compendia is a media company designed to help builders and manufacturers comply with laws, regulations, and best practices. We help lower risk, increase customer satisfaction, and save you money! Our maintenance guides, warranty and operation content, auditing services, and document archiving is valuable to homebuilders, manufacturers, and general contractors alike.
p: 800-990-0885
w: compendiainc.com