New SiteOne Services 4.0 Makes Work Order Management & Customer Service Seamless, Easy and Fast – Launching this week at Pacific Coast Builders Conference
Improved online portal standardizes, centralizes and automates processes resulting in shorter work order cycles, reduced costs, increased productivity and less risk
San Francisco, Calif. — May 30, 2019 — SiteOne Services, the first online customer service platform for home builders and developers, today announced the immediate availability of SiteOne Services 4.0 at the Pacific Coast Builders Conference in San Francisco. SiteOne 4.0 now includes the ability to manage electronic home manuals and warranties, online approvals of work requests, track purchase orders and back charges, deliver automatic maintenance notifications, and simplify project communication. The online portal will also soon be adding a library of home maintenance videos and a new “Blue Tape It” feature to expedite final punch list requests. SiteOne will be demonstrating their updated platform at the Moscone Center in Booth #1464, May 30-31.
“We help forward-looking builders and developers create modern, intelligent processes that advance the way service gets done,” said Mike Giosso, president and founder of SiteOne Services. “Customers today expect processes to be digital, and it is more important than ever to make sure that your business keeps up with advancements in technology. We have done all the hard work for you by creating a platform that is easy to implement, learn, and use.”
SiteOne partners with builders and developers to improve a homeowner’s experience as they settle into their new home. The SiteOne Platform is delivered as “software as a service” (SaaS) and can be customized and implemented in less than a day.
Key features of the new and improved SiteOne Services 4.0 portal include:
- Builder Branded Homeowner Portal
The custom branded builder portal is an easy to use online portal for homeowners to review their manual and warranties, receive maintenance notifications and communications from their builder, create work order requests, and receive progress updates. Builders can check the status of open requests and electronically accept or deny them. The portal is also an online library of signed sales agreements, customer service procedures, and builder contact information.
- 100% Paperless Work Order Management System
Track purchase orders by lot, trade or issue and identify common, costly occurrences that can be corrected in future construction. Build reports and view graphs to track critical data points like aging, total open work requests, total closed work requests, cost per lot, cost per project, cost per market, cost per region, and cost companywide. Whether you are managing 25 homes or 40,000 homes, builders can access real-time data.
- Automatic Escalations and Documentation of Processes
We help mitigate risk by documenting all requests and processes. Once a work order is assigned to a trade, the work order begins to age. If the trade does not respond within a set time-period, the SiteOne system will reissue it and send a notification. It will reissue the same work request three times before escalating, and every action on each work order is documented, including actions taken by builder representative, homeowners, and trades. Notifications are sent to the homeowner and builder every step of the way.
- SiteOne Mobile – iOS and Android Applications for Your Mobile Workforce
Builder representatives can create work orders, receive sign-offs, and complete orientations all from a mobile device. The mobile interface allows all users to see data in real-time.
“We strive to be “the last mile” for home builders and developers by creating a better, more effortless way for them to share critical information with homeowners, facilitate requests, automate processes and resolve concerns,” added Giosso. “We have been perfecting this platform for over 20 years and are so confident in our solution that we guarantee it will reduce warranty costs per home by 30%.”
SiteOne was founded 20 years ago on a disruptive idea: To provide seamlessly easy tools to facilitate and automate the extremely fragmented service process for home builders and developers. Two decades later, they are delivering on that idea. Large, medium, and small real estate developers trust SiteOne as their partner in providing a customer experience second to none.
About SiteOne Services
SiteOne is a privately held software as a service (SaaS) company focused on helping home builders, and developers deliver superior customer experiences. They provide a better, more effortless way to share critical information with homeowners, facilitate requests, automate processes, and resolve concerns. The SiteOne online portal manages everything from electronic homeowner manuals and warranties, online approvals of work requests, local and global reporting, purchase order and back charge tracking, maintenance notifications, and project communication. By focusing on users and what they need to accomplish, SiteOne helps organizations be more responsive and competitive by guaranteeing reduced costs and increased productivity. Customers include the top 15 builders, multifamily developers, and small to mid-size builders.